Redressal of grievance

Steps for grievance or feedback

If you are not satisfied with our services and would like to lodge a complaint, we request you to first speak with your point of contact from the research analyst function (or the representative / consultant assigned for your engagement, if any). You can discuss the matter with them; we will endeavour to resolve your complaint on a best-efforts basis within 21 working days.

You can also email us or, where a telephone number has been shared with you in connection with your subscription or services, contact us by telephone using that number.

Alternatively, you may send a complaint in writing or by email to support@yagneshpurri.com. Please include your name, contact details, reference to your subscription or engagement (if applicable), and a clear description of the issue.

Compliance officer / principal officer (research analyst)

For grievances relating to research analyst services, you may also contact:

• Name: Yagnesh Purri, SEBI Registered Research Analyst
• Registration no.: INH000025461
• Address:
  7, Kalhar VillaVastralAhmedabad, Gujarat 382618
• E-mail: support@yagneshpurri.com

Our process

We will try to resolve your complaint within 21 working days. The first step is for us to be clear about the nature of your complaint and to identify what we can do to resolve the issue. When we have finished our investigations, we will contact you with a full response to your complaint.

If you are still not satisfied with the response or the handling of your complaint by our representative / consultant, you may escalate by writing an email to support@yagneshpurri.com with the subject line indicating that it is an escalation, and with complete details of your earlier correspondence. Yagnesh Purri will get in touch at the earliest and endeavour to resolve the complaint as soon as possible.

Securities and Exchange Board of India (SEBI)

You can also lodge your grievances with SEBI through https://scores.sebi.gov.in (SCORES). Historical reference: http://scores.gov.in. You may also write to any of the offices of SEBI. For queries, feedback, or assistance, contact SEBI on the toll-free helpline at 1800 22 7575 / 1800 266 7575 (as notified by SEBI from time to time).

If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator — the Securities and Exchange Board of India (SEBI).

Mode of filing the complaint (SCORES / RAASB)

SCORES 2.0 is a web-based centralised grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner: https://scores.sebi.gov.in.

Two-level review for complaint / grievance against a research analyst (as per applicable SEBI framework):

• First review by the designated body (Research Analyst Administration and Supervisory Body — RAASB)
• Second review by SEBI

If the investor is not satisfied with the resolution provided by the market participant, the investor may file the complaint / grievance on the SMART ODR platform for resolution through online conciliation or arbitration: https://smartodr.in/login.

Physical complaints to SEBI

With regard to physical complaints, investors may send their complaints to:

Related pages

See also our escalation matrix, investor complaint, and disclaimer.